Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Reservations and Direct Benefits
Why is it better to book through this website, which is the hotel's official website?
By booking directly on this website, you'll get the best available rates, including taxes. We also issue invoices and you'll have direct communication with us.
Can I book through other websites?
Of course, you just need to review and read the policies of each site, as they differ. Make sure the prices include taxes, and keep in mind that many are foreign companies that don't issue Mexican tax invoices.
Location and Arrival (Check-in and Check-out)
Where is the hotel located?
We are located just 2 kilometers from the Uxmal archaeological zone, on the Muna-Santa Elena highway, and an hour and twenty minutes by car from Mérida.
Do they have parking?
Yes, we have free on-site parking for our guests.
What are the check-in and check-out times?
Room access time (check-in) is at 3:00 pm and check-out time is at 12:00 pm.
What happens if I arrive before check-in time or want to leave after check-out time?
We offer complimentary luggage storage. You can also enjoy our common areas, including the pool, lounge chairs, hammock area, and restaurant/bar.
Can I check into my room before 3:00 pm (early check-in)?
Early room access has an additional cost of $100.00 MXN per hour and is subject to availability (service not guaranteed).
Can I request a late check-out?
The late checkout option has an additional cost of MXN $100.00 per hour and allows you to keep the room until 5:00 pm. This service is subject to hotel availability (service not guaranteed).
Hotel Rooms and Services
Do the rooms have air conditioning?
Yes, all hotel rooms have individual air conditioning, television and private bathroom.
Do the rooms have a bathtub?
Only the Master suite has a bathtub in the bathroom.
Are there rooms with a king-size bed?
Yes, our Master Suite category features a comfortable King Size bed.
Do they have rooms with balconies?
Yes, in fact, all rooms have a balcony overlooking the pool.
Do they have rooms with a mini-fridge?
Premium category rooms and Master Suites have a minibar inside the room.
Are there cribs available for babies?
The hotel provides cribs at no extra charge. They can be requested upon check-in; however, they are subject to availability.
Do they have free Wi-Fi?
We have high-speed Wi-Fi in both the rooms and all common areas.
Do they have a restaurant?
Yes, we have restaurant service from Monday to Sunday, from 7:00 am to 11:00 pm. You can view the menu by clicking here.
Do they have a pool?
The hotel has a swimming pool and wading pool for children, open daily from 8:00 am to 10:00 pm.
Groups and Events
Do you offer special rates for groups?
Yes, we have discounts and special rates. You can contact the groups department by calling 999.930.0390 option 1 or by emailing reserva@uxmalresortmaya.com.
Do you have spaces available for social or business events?
The hotel features two function rooms ideal for social or corporate events, with capacities ranging from 30 to 150 people, and green spaces to complement your event. For a quote, please call 999.930.0390, option 2, or email banquetes@uxmalresortmaya.com
Rules and Coexistence
Do you accept pets?
For the comfort and respect of our guests, we do not accept pets.
Is smoking allowed in the hotel?
The Hotel Hacienda Inn is a 100% smoke-free environment. Smoking guests may only smoke outside of common areas, in the designated parking lot.
Do you have any special rules for using the pool?
To enter the pool, it is mandatory to wear appropriate swimwear. For hygiene reasons, access is not permitted with clothing such as cotton t-shirts, blouses, jeans, or other garments that do not comply with the established standards.
Can I bring outside food and drinks into the hotel?
You may consume food or beverages from outside the hotel only within the privacy of your room. In common areas, the pool, the restaurant, and public spaces, it is prohibited to bring in or consume products other than those offered by the hotel.
Experiences and packages
What are the schedules for the experiences?
The Beer Spa starts at 11:00 am. The Temazcal and Relaxing Massage start at 8:00 am, with the last service at 7:00 pm.
Do you offer all-inclusive packages?
We don't offer an all-inclusive package, but we do offer accommodation with 3 meals for 2 people, and you can also add any of our experiences to your reservation.
Can I pay for the spa upon arrival?
Service is not guaranteed without prior payment. To schedule and confirm your reservation, we recommend making it in advance through our official channels by calling 9999 300390 option 1 or emailing reserva@uxmalresortmaya.com